Personalized Support Engineer

The Personalized Support Engineer supports top-tier customers by resolving technical issues with cloud solutions and REST APIs. They work closely with Technical Account Managers and Twilio product teams to ensure customer satisfaction and provide 24x7 coverage. The role requires flexibility with shift patterns and a strong focus on customer experience.

Summarised by InternDoor from Twilio’s posting, in our own words. The posting itself is the source of truth, so check it before you apply.

• Resolve customer issues with cloud solutions and REST APIs
• Collaborate with TAMs and Twilio product teams
• Work 5 days a week with possible weekend shifts

Required

• Fluent in English Fluent in English language (both oral and written)
• 2+ years’ experience 2+ years’ experience in a client-facing technical role, preferably in supporting REST API and ability to understand and troubleshoot issues with cloud solutions
• Supporting customers with SLAs Supporting customers with service level agreements (SLAs) of 3 hours or less, utilizing a ticket system such as Zendesk
• Excellence in task prioritization Excellence in task prioritization and evaluation of situational urgency
• Advanced time management skills Advanced time management skills and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures

Nice to have

• Prior telecom experience Prior telecom (Carrier, SIP, PBX) including reviewing PCAPs/using Wireshark or messaging platform experience

Read from Twilio’s posting. Its own wording is the one that counts.

1. Check what they ask for. Read the requirements above: Twilio asks for 2+ years.
2. Tailor your resume to the role. Put the work that matches these skills first. InternDoor’s resume tailor does it against this posting.
3. Apply on Twilio’s careers site. The application is on jobs.twilio.com, not on InternDoor. We never ask for a fee.

Apply soon: postings like this can close without notice, and this one states no deadline.

Posted

23 Sept 2026, on LinkedIn; re-posted 6 Nov 2026

First seen by InternDoor

6 Nov 2026

Last checked

6 Nov 2026: the posting was still in LinkedIn’s search results. We have not checked its application page.

Application deadline

Twilio has not stated one

Leaves InternDoor

By 6 Dec 2026, our 30-day limit for LinkedIn listings, or sooner if the application closes

Application page

jobs.twilio.com

What we checked, and what the dates mean

LinkedIn showed this posting as new on 6 Nov 2026, but its posting number dates it to around 23 Sept 2026: LinkedIn re-posts a role it still carries, and the earlier date is the one shown here.

The date this listing leaves InternDoor is our own rule, not a deadline set by Twilio. Postings can close earlier, at any time.

InternDoor has recorded 4 engineering postings from Twilio in India since Sept 2026.

When this listing comes down, this address says the role has closed and lists open roles like it, instead of a dead end.

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