Overview

This role involves supporting the CHIP platform by resolving technical issues, monitoring system health, and escalating complex problems. The candidate will work with AWS, React, and PostgreSQL to ensure platform reliability and user access.

Summarised by InternDoor from Syngene International Limited’s posting, in our own words. The posting itself is the source of truth, so check it before you apply.

Responsibilities

Resolve platform issues across AWS, React, Django, and PostgreSQL
Track and escalate incidents through ServiceNow and Jira
Monitor platform health with CloudWatch and Grafana

Requirements

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Required

Bachelor’s degree Bachelor’s degree in computer science, Information Technology, Computer Engineering, or related field
Experience Experience in application support, platform operations, service desk, or technical operations roles
AWS CloudWatch Hands-on experience with AWS CloudWatch — including dashboards, log groups, Logs Insights queries, and metric alarms
SQL skills Solid SQL skills sufficient to validate data integrity, query PostgreSQL databases, inspect application records, and diagnose data-layer issues without modifying production data
ITSM ticketing Experience with ITSM ticketing platforms: ServiceNow or Jira
HTTP APIs Working knowledge of HTTP APIs — able to read API error responses, understand HTTP status codes (401, 403, 404, 500, 503), and use tools like curl or Postman to reproduce issues
JWT authentication Understanding of JWT authentication concepts: token structure, expiry, signature validation errors — sufficient to triage user-reported authentication failures
Troubleshooting Strong troubleshooting and analytical skills; ability to isolate whether an issue is in the frontend, API, database, or identity layer
Communication Excellent written and verbal communication skills; ability to communicate technical findings clearly to non-technical users and to L2 engineers

Nice to have

REST APIs Experience supporting REST APIs built on Python frameworks (FastAPI or Django); ability to read Python stack traces and identify error origins
AWS services Experience with AWS services relevant to the CHIP platform: ECS/EKS (container health, task failures), RDS/Aurora PostgreSQL (connection issues, slow queries), S3 (data access errors), Lambda, Step Functions, and CloudWatch
Docker concepts Familiarity with Docker concepts: container restarts, health check failures, image versioning — sufficient to understand ECS task failure events
Camunda Exposure to Camunda or similar BPMN workflow engines: monitoring workflow instance state, identifying stuck or failed process instances
Okta SSO Familiarity with Okta SSO and OIDC concepts: authentication flows, group membership, application assignments — sufficient to diagnose user login and permission issues
Grafana Familiarity with Grafana dashboards for reading platform observability metrics
ITIL processes Understanding of ITIL processes: Incident Management, Problem Management, and Change Management
GitHub Actions Ability to read GitHub Actions CI/CD pipeline run results and identify failed deployment steps from a monitoring and support perspective — not development

Working conditions

Time zone Comfort working across time zones; coordination with L2 (Hyderabad, IST) and L3 (Seattle/NJ, PST/EST) is part of the daily operating model

Read from Syngene International Limited’s posting. Its own wording is the one that counts.

How to apply

Check what they ask for. Read the requirements above.
Tailor your resume to the role. Put the work that matches these skills first. InternDoor’s resume tailor does it against this posting.
Apply on Syngene International Limited’s careers site. The application is on careers.syngeneintl.com, not on InternDoor. We never ask for a fee.

Apply soon: postings like this can close without notice, and this one states no deadline.

Application details

Posted: 8 Nov 2026, on LinkedIn
First seen by InternDoor: 8 Nov 2026, within 2 hours of being posted
Last checked: 8 Nov 2026: the posting was still in LinkedIn’s search results. We have not checked its application page.
Application deadline: Syngene International Limited has not stated one
Leaves InternDoor: By 8 Dec 2026, our 30-day limit for LinkedIn listings, or sooner if the application closes
Application page: careers.syngeneintl.com

What we checked, and what the dates mean

The date this listing leaves InternDoor is our own rule, not a deadline set by Syngene International Limited. Postings can close earlier, at any time.

InternDoor has recorded 5 engineering postings from Syngene International Limited in India since Sept 2026.

When this listing comes down, this address says the role has closed and lists open roles like it, instead of a dead end.

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