Technical Support Engineer

This role involves providing technical support to global customers through multiple channels, leveraging ai tools to enhance efficiency. The candidate will work in a 24/7 environment, handling cases and maintaining documentation in salesforce. Fluency in english and experience with customer support are required.

Summarised by InternDoor from Salesforce’s posting, in our own words. The posting itself is the source of truth, so check it before you apply.

• Resolve customer issues via phone, email, or chat
• Use ai tools to automate support tasks
• Work 24/7 shifts with flexible scheduling

Required

• Location Hyderabad (Office-based)
• Best Practices Advise on best practices across user management, data management, reporting, and dashboards
• Documentation Track and maintain all client communications and case documentation in Salesforce

Nice to have

• Degree Bachelor's degree in Computer Science, Information Technology or a related technical field
• French Experience Candidates with a French language certification or prior experience handling customer queries in French over calls are preferred
• Experience Upto 12-24 months of experience in Voice support or IT/Product Support operations or a customer handling role
• Customer Passion Genuine passion for customer experience and customer first mindset
• Communication Fluent communication in English, both written and verbal
• Skills Action-oriented, with strong organizational, analytical, and problem-solving skills
• AI Interest Curiosity about AI-driven tools and workflows, with an interest in using automation to work smarter and continuously improve support delivery
• Technical Aptitude Technical aptitude for learning Salesforce Cloud applications and solutions

Working conditions

• Shift Nigh Shift

Read from Salesforce’s posting. Its own wording is the one that counts.

1. Check what they ask for. Read the requirements above.
2. Tailor your resume to the role. Put the work that matches these skills first. InternDoor’s resume tailor does it against this posting.
3. Apply on Salesforce’s careers site. The application is on salesforce.com, not on InternDoor. We never ask for a fee.

Apply soon: postings like this can close without notice, and this one states no deadline.

Posted

5 Nov 2026, on LinkedIn

First seen by InternDoor

5 Nov 2026, within 40 minutes of being posted

Last checked

5 Nov 2026: the posting was still in LinkedIn’s search results. We have not checked its application page.

Application deadline

Salesforce has not stated one

Leaves InternDoor

By 5 Dec 2026, our 30-day limit for LinkedIn listings, or sooner if the application closes

Application page

salesforce.com

What we checked, and what the dates mean

The date this listing leaves InternDoor is our own rule, not a deadline set by Salesforce. Postings can close earlier, at any time.

InternDoor has recorded 23 engineering postings from Salesforce in India since Jul 2026.

When this listing comes down, this address says the role has closed and lists open roles like it, instead of a dead end.

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