Intern - Solution Engineering
Customer issue troubleshooting
The gist
Position Description A hands-on internship within the Customer Engineering team, providing exposure to SaaS product support, real-world customer issue resolution, and cross-functional collaboration with Engineering and Product teams. The intern will support troubleshooting activities, analyze technical issues, and assist in resolving customer queries under senior engineer guidance — building a strong foundation in SaaS solution engineering and application support. Primary Responsibilities
What you would actually do
- Troubleshoot customer-reported app issues using logs, basic SQL and internal tools
- Reproduce and analyse product bugs with senior engineers on Tier 4 tickets
- Write up fixes, FAQs and troubleshooting steps; exposure to APIs and SaaS workflows
- Sits in the Customer Engineering team, working across Engineering and Product
Skills mentioned
How to apply
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